Video Conference Etiquette
Prior to joining the online trade show:
Be Prepared. Allow yourself time before each session to ensure your internet is properly functioning. Wear business casual attire and frame the camera correctly.
Waiting Rooms. If you join a meeting prior to the start time, you may be sent to the waiting room where you will stay until the host lets you in. The host may choose to let you in instantly or it may take a few minutes if they are engaging with other customers.
During the trading session:
Mute. Your microphones may or may not be muted upon entry of each session. If you are not speaking, try to remain muted to ensure you do not interrupt a sales transaction.
Chat. Use the chat function to ask questions and to introduce yourself. If there are several customers in the Sales Lobby, the sales representative may choose to share the firm website into the chat for customers to browse through as they wait.
Stay Organized. We suggest you minimize the amount of tabs you use in your web browser to easily navigate between the Online Trade Show and any other platforms.
Breakout Rooms. Some firms will set up breakout rooms for trading. Be prepared to engage in trading when you are sent to a breakout room.
After the trading session:
Follow Up. You can share your firm’s contact email or request contact information to connect with one another after the trading session.
Feedback. Complete the customer experience survey after you have ended a trading session and provide feedback on what worked and what could have been improved.
If you need to report a user, complete the “Report a User” form linked here.